SOLUTIONS ARCHITECT– Amazon Web Services
Owner of the AWS technical relationship with a cabinet level agency. Build comprehensive solutions, leading teams of AWS technologists, government contractors, and civil servants through delivery. Advise customer leaders to align technical strategy to their business objectives. Speak at AWS public and internal events to champion best practices and emerging technology.
Select Accomplishments:
● Saved customer bureau 20% on all future AWS spend through recommendations of best-fit cloud compliance.
● Authored and delivered an AWS security control standard to the Office of the CIO, annotating and mapping NIST controls to AWS security and compliance feature configurations, bolstering organization-wide security model.
● Designed immutable hybrid cloud backup architecture to protect a bureau’s business-critical data and to enable auditability of resilience capabilities.
● Automated workshop environment creation and teardown via bash and AWS CLI scripting, saving over 450% of time and effort and facilitating workshop leader efficiency.
March 2020 – Present
Herndon, VA
TECHNICAL ACCOUNT MANAGER– Amazon Web Services
Ownership of operational excellence for two strategic AWS Enterprise Support customers. Drive solutions across the AWS suite of services with a particular focus on big data analytics, storage, and networking. Engage support, operations, development, and leadership teams at AWS to eliminate customer blockers and escalate critical events. Educate AWS customers on services and features.
Select Accomplishments:
● Facilitated build out a financial market surveillance platform which ingests more than several hundred billion market events per day from 22 stock exchanges and 1,500 broker dealers.
● Translated customer requirements and authored multiple feature requests that were delivered to the customer, enabling customer to migrate business critical workloads.
● On-boarded customer to AWS Enterprise Support with a cost optimization framework, driving the customer towards financial operations excellence.
February 2019 – March 2020
Herndon, VA
IT DIRECTOR – Montgomery Hospice
Serve as hands-on technical lead for all technology systems. Oversee all IT operations, infrastructure, and cybersecurity functions, including budget, HIPAA regulatory compliance, core system upgrades, EHR and CRM platforms, and redundancy of critical systems. Collaborate with key stakeholders to design and implement new technology solutions to increase security and efficiency and to meet evolving customer requirements.
Select Accomplishments:
● Increased efficiency in upgrade process by over 300% from one major version to the next by automating the Suncoast Solutions electronic medical record (EMR) suite endpoint upgrade playbook with custom script orchestration.
● Reduced failed user authentication incidents by 95%. Developed and integrated IT security policies based on National Institute of Standards and Technology best practices and defense in depth approach.
● Redesigned backup model of EMR database to reduce recovery point objective (RPO) from 24 hours to 15 minutes, minimizing data loss in the case of total system failure.
● Eliminated manual labor and human error in support and monitoring systems by integrating alerting with unified messaging, ticketing, and system performance reporting.
June 2015 – February 2019
Rockville, MD
NETWORK & SYSTEM ADMINISTRATOR – Montgomery Hospice
Directed growth of IT capabilities to support 137% increase in average daily census and annual revenue. Implemented IT support ticketing, inventory, logging, and alerting suite. Managed roll out of smartphones and mobile broadband adapters to all staff; organization-wide upgrade to Windows 7/Server 2008R2 from Windows XP/Server 2003; and refreshes of over 100 desktops, 200 laptops, and 300 LTE devices.
Select Accomplishments:
● Upgraded call center infrastructure by migrating from POTS to ISDN/SIP PRI and implementing automatic call distribution and call center reporting and analytics. Deployed cloud-based custom redirect for terrestrial voice services as well as a direct interface to the wireless provider’s messaging network. by migrating from POTS to ISDN/SIP PRI and implementing automaticcall distribution and call center reporting and analytics. Deployed cloud-based custom redirect for terrestrial voice services as well as a direct interface to the wireless provider’s messaging network.
● Reduced climate control costs by 28% by implementing IP campus PBX to unify admin office andinpatient call centers. Enabled climate control to be turned off in admin office on the weekends and delivered the ability for the inpatient facility to be used as a disaster recovery site.
● Conducted CDMA/LTE survey of Montgomery County to drive business decision to migrate from Sprint to Verizon Wireless. Reduced dropped calls by 24%, increased mobile data performance, and increased staff satisfaction with smartphone and broadband adapter performance by 41%.
● Minimized risk from disruption by transitioning from 9th generation Dell servers to 12th generation, implementing virtualization on VMware ESXi/vSphere platform, and migrating to shared storage on DellEquallogic/PowerConnect SAN.
June 2009 – June 2015
Rockville, MD
JUNIOR SYSTEM ADMINISTRATOR – Compelling Connections
Delivered troubleshooting and solution engineering across customers in healthcare, financial services, andconstruction. Managed datacenter Citrix farms and their usage at satellite branch locations, providing anddocumenting IT services. Evaluated, selected, and installed voice and data services for new customer sites.
Select Accomplishments:
● Built hub-and-spoke VPN topology on the Juniper Netscreen platform. Enabled customer to extendnetwork across 10+ sites and remotely monitor and manage individual site networks.
● Configured Citrix farm settings to optimize performance given non-standardized and heterogeneous server farms and moderate-to-low quality links.
October 2005 – June 2009
Columbia, MD